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Q. What are the minimum system
requirements?
A.
PC or Compatible
486 DX/33 or higher processor
8mb of RAM
14.4 kbps modem
15mb of hard disk space
Macintosh
68030 33Mhz or higher processor
OS 7.5.1 or higher
16mb of RAM
15mb of hard disk space
14.4 kbps modem
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Q. Does Super-Net charge a setup fee?
A. Yes, all users pay a one-time, non-refundable setup fee equal to the
monthly access fee. The first month of Internet service
is included with the
setup fee.
The setup fee includes the cost of adding your account information to our
billing database, email server, authentication server, and initial call(s)
to
the Super-Net Technical Support Help Desk.
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Q. How will I be billed for Internet access?
A. Mail payments to: Super-Net, 814 Cable Ct. NW, Massillon, OH 44647.
If you use a credit card to auto pay your monthly access charges, or have
paid in advance, no email invoice will be sent to your account. Otherwise,
each month you will receive an email invoice indicating any balance due.
Super-Net will not send invoices via USPS.
Super-Net prepares invoices one month in advance for access fees. Billing
charges begin on the day your access account is activated.
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Q. What is my email address?
A. Your email address will always be your "username" followed by
"@sssnet.com". (Example: username@sssnet.com)
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Q. Can I cancel my account at anytime?
A. Yes, you may cancel your account at anytime by: 1.) Sending an "email" to
"billing@sssnet.com". 2.) Sending a
letter via USPS. 3.) Visiting
Massillon Cable, 814 Cable Ct. NW, Massillon, OH. 44647
Users are responsible for all fees incurred up to the
date of termination.
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Q. How do I change my username and
password? Is there a processing fee?
A. USERNAME: If you want to change your username you will be required
to pay a processing fee of $14.95. Contact the Massillon Cable at
(Wooster) 202-7759 All others (330)830-2800.
PASSWORD: There is no charge to change your
password. Contact the
Technical Support Desk at (Wooster) 202-7759 All
Others (330)830-2800.
The password can only be changed by the person whose name appears on the
account.
We may require proof such as a picture ID, if we uncertain about their
identity.
We will not give out passwords. We will only
change them.
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Q. How do I reach Super-Net Technical
Support?
A. Super-Net Technicians are available 7 days a week: 8:00a.m. - Midnight,
Monday through Friday; 9:00a.m. - Midnight, Saturday; 12:00p.m. -
9:00p.m. on Sunday.
Technical Support telephone is (Wooster) 202-7759 All
Others (330)830-2800. In addition to telephone support,
you can email your questions to "help@sssnet.com"
or fax your questions
to (330)8339775. Our Technicians will respond to all
questions in the
order received.
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Q. Can I acquire additional email
accounts?
A. Additional email accounts are available for $3.00 per account per month
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Q. How do I change the default homepage in
Internet Explorer?
A. Go under the pull down menu 'Tools' and choose 'Internet Options'.
under the 'General' tab you will see the homepage address that you can edit.
When finished, click 'Apply' at the bottom and then 'OK'.
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Q. How do I
delete my History and Temporary Internet files in Internet Explorer?
A. 1. Click View and then Internet Options at the top of the Internet
Explorer window.
2. Click Clear History.
3. Click OK.
4. Click Delete Files.
5. Click OK.
6. Click OK.
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Q. Why can't I connect at 56K?
A.You may not be calling an access number that supports 56K.
You may need to download the latest firmware for your modem.
You may need to download the latest drivers for your modem.
You may have more than one analog to digital conversion
between your modem and us.
If you are calling from a business that is using a PBX,
you may only be able to connect at 28.8 or 33.6.
Your computer may show your initial connection speed to be
low, but the modem speed can fluctuate while the modem is connected.
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Q. What can I do to try to connect at a higher
speed?
A. If you have multiple phones or other devices plugged into your phone
line, unplug them.
Try using some of the modem initialization strings below or
visit one of the sites listed below for updated drivers for your modem.
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Q. Why is the save password box greyed out in the
Connect To window?
A. This behavior can occur if you are not currently logged on to Windows 95.
If you click Cancel in the logon dialog box that appears when Windows 95 is
starting, your password cache list file is not opened, and your passwords
cannot be saved.
This behavior can also occur if you have installed Dial-Up Networking but
the client for Microsoft Networks or the client for NetWare Networks has not
been installed.
To work around this behavior, use one of the following methods:
Method 1
When you start Windows 95, do not click Cancel in the logon dialog box. If
you do not have a password, create a new one by typing it in the Password
box, or create a null password by clicking OK. If you create a null
password, you are no longer prompted to log on to Windows 95 when Windows 95
starts. Creating a null password does not prevent other people from
accessing your computer, but does allow you to save your password when you
are using Dial-Up Networking or a shared network resource.
NOTE: Creating a null password does not allow you to save your Dial-Up
Networking password if you are using user profiles. Using user profiles
prevents the Dial-Up Networking password from being saved.
To restart Windows 95 so that you receive the logon dialog box, use the
appropriate method.
Microsoft Internet Explorer 4.0 Not Installed:
Click Start, click Shut Down, click "Close all programs and log on as a
different user", and then click OK.
Microsoft Internet Explorer 4.0 Installed:
Click Start, click Log Off <username>, and then click Yes.
Method 2
Install the client for Microsoft Networks or the client for NetWare Networks
in Network properties.
Method 3
To correct this, go to Start | Settings | Control Panel | Passwords and
select User Profiles. Change the setting to "Users can customize their
preferences...". This will require you to enter a user password when you
start Windows, but will also create a PL file that will allow you to save
this password as well as the password for the dialer.
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Q. How do I get rid of this "Identifier Expected"
message that comes up when I try to log on?
A.
1. Click the Start button on your desktop.
2. Click Find and then Files or Folders.
3. Type isp.scp in the Named box and click Find Now.
4. When the file appears at the bottom of Find window, double-click
it.
5. At the top of the window you will see proc
6. Place your cursor after the c in proc and then insert a space.
7. Type main after proc so the top line shows proc main
8. Click File at the top of the window and then click Save.
9. Close the Notepad window and then close the Find window.
10. The next time you login, you will not get an error message.
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Q. How to setup OS 8 to connect to
Super-Net
A. 1. Go into your hard drive.
2. Open the Internet folder.
3. Open the Internet Setup Assistant.
4. Click Update.
5. Click the right arrow.
6. Make sure that Add Internet Configuration is
selected and then click the right arrow.
7. Type SSSNet in the box, make sure that Modem is
selected, and click the right arrow.
8. Select the modem that you are using, what port it is
connected to, and the dialing method that you are using and then click the
right arrow.
9. Type the SSSNet access number that is a local call
for you in the first box.
10. Type your SSSNet username in the second box.
11. Type your SSSNet password in the third box and then
click the right arrow.
12. Make sure that No is selected for the IP address
and then click the right arrow.
13. In the first box type 209.117.156.4.
14. In the second box type sssnet.com and then click
the right arrow.
15. In the first box type your username@sssnet.com.
16. In the second box type your SSSNet password and
then click the right arrow.
17. In the first box type your username@mail.sssnet.com.
18. In the second box type mail.sssnet.com and then
click the right arrow.
19. Type news.sssnet.com and then click the right
arrow.
20. Remove the check in front of Connect when finished
and then click Go Ahead.
21. Highlight Internet Dialer.
22. Click File and then Make Alias.
23. Drag the Internet Dialer alias onto the desktop.
24. Close the Internet folder and the hard drive
folder.
25. To connect, open the Internet Dialer alias and
click Connect.
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Q. How do I setup Eudora 5 to send and receive
E-mail using Super-Net?
A.
Use this link if you're starting Eudora for the first time:
How do I set up Eudora
using the setup wizard?
Use this link if you've already used Eudora before:
How do I set up Eudora
manual
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