Frequently Asked Questions

 

General FAQs

What are the minimum system requirements?

 

Does Super-Net charge a setup fee?

 

How will I be billed for Internet access?

 

What is my e-mail address?

 

Can I cancel my account at anytime?

 

How do I change my username and/or password? Is there a processing fee?

 

How do I reach Super-Net Technical Support?

 

Can I acquire additional email accounts?  

 

How do I change the default homepage in Internet Explorer?

 

How do I delete my History and Temporary Internet files in Internet Explorer?

 

How do I utilize my personal web space provided by Super-Net?

 

What are the DNS numbers and how do I find where to put them in?

 

What settings do I need to know to FTP into my personal web space provided by Super-Net?

 

Email FAQs

How do I setup Eudora 5 to send and receive E-mail using Super-Net?

How do I setup Netscape Communicator to send and receive E-mail using Super-Net?

How do I setup Microsoft Outlook to send and receive E-mail using Super-Net?

How do I setup Outlook Express to send and receive E-mail using Super-Net?

Dial-Up FAQs

How do I find the dial-up settings on my computer?

 

Why can't I connect at 56K?

 

What can I do to try to connect at a higher speed?

 

How do I setup Windows95/98 to connect to Super-Net?

 

Why is the save password box greyed out in the Connect To window?

 

Why isn't my Dial-up Networking password being saved?

 

How do I get rid of this "Identifier Expected" message that comes up when I try to log on?

 

How do I check my email settings?

 

Macintosh FAQs

How to setup FreePPP 2.5.5 to connect to Super-Net

 

How to setup FreePPP 2.6.2 to connect to Super-Net

 

How to setup OS 8 to connect to Super-Net
 

How do I setup Outlook Express to send and receive E-mail on my Macintosh using Super-Net?
 

 

Click here for Cable Modem FAQs

 

Q. What are the minimum system requirements?

A.

    PC or Compatible

    486 DX/33 or higher processor
    8mb of RAM
    14.4 kbps modem
    15mb of hard disk space

     Macintosh

     68030 33Mhz or higher processor
     OS 7.5.1 or higher
     16mb of RAM
     15mb of hard disk space
     14.4 kbps modem
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Q. Does Super-Net charge a setup fee?
A. Yes, all users pay a one-time, non-refundable setup fee equal to the
     monthly access fee. The first month of Internet service is included with the
     setup fee.

     The setup fee includes the cost of adding your account information to our
     billing database, email server, authentication server, and initial call(s) to
     the Super-Net Technical Support Help Desk.
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Q. How will I be billed for Internet access?
A. Mail payments to: Super-Net, 814 Cable Ct. NW, Massillon, OH 44647.

     If you use a credit card to auto pay your monthly access charges, or have
     paid in advance, no email invoice will be sent to your account. Otherwise,
     each month you will receive an email invoice indicating any balance due.
     Super-Net will not send invoices via USPS.

     Super-Net prepares invoices one month in advance for access fees. Billing
     charges begin on the day your access account is activated.
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Q. What is my email address?
A. Your email address will always be your "username" followed by
     "@sssnet.com". (Example: username@sssnet.com)
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Q. Can I cancel my account at anytime?
A. Yes, you may cancel your account at anytime by: 1.) Sending an "email" to
     "billing@sssnet.com". 2.) Sending a letter via USPS. 3.) Visiting
     Massillon Cable, 814 Cable Ct. NW, Massillon, OH. 44647

     Users are responsible for all fees incurred up to the date of termination.
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Q. How do I change my username and password? Is there a processing fee?
A. USERNAME: If you want to change your username you will be required
     to pay a processing fee of $14.95. Contact the Massillon Cable at
     (Wooster) 202-7759 All others (330)830-2800.

      PASSWORD: There is no charge to change your password. Contact the
      Technical Support Desk at (Wooster) 202-7759 All Others (330)830-2800.

      The password can only be changed by the person whose name appears on the account.

      We may require proof such as a picture ID, if we uncertain about their identity.
      We will not give out passwords. We will only change them.
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Q. How do I reach Super-Net Technical Support?
A. Super-Net Technicians are available 7 days a week: 8:00a.m. - Midnight,
     Monday through Friday; 9:00a.m. - Midnight, Saturday; 12:00p.m. -
     9:00p.m. on Sunday.

     Technical Support telephone is (Wooster) 202-7759 All Others (330)830-2800. In addition to telephone support,
     you can email your questions to "help@sssnet.com" or fax your questions
     to (330)8339775. Our Technicians will respond to all questions in the
      order received.

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Q. Can I acquire additional email accounts?
A. Additional email accounts are available for $3.00 per account per month

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Q. How do I change the default homepage in Internet Explorer?

A. Go under the pull down menu 'Tools' and choose 'Internet Options'.

    under the 'General' tab you will see the homepage address that you can edit.

    When finished, click 'Apply' at the bottom and then 'OK'.

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Q. How do I delete my History and Temporary Internet files in Internet Explorer?

A. 1. Click View and then Internet Options at the top of the Internet Explorer window.
    2. Click Clear History.
    3. Click OK.
    4. Click Delete Files.
    5. Click OK.
    6. Click OK.

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Q. Why can't I connect at 56K?

A.You may not be calling an access number that supports 56K.
    You may need to download the latest firmware for your modem.
    You may need to download the latest drivers for your modem.
    You may have more than one analog to digital conversion between your modem and us.
     If you are calling from a business that is using a PBX, you may only be able to connect at 28.8 or 33.6.
    Your computer may show your initial connection speed to be low, but the modem speed can fluctuate while the modem is connected.
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Q. What can I do to try to connect at a higher speed?

A. If you have multiple phones or other devices plugged into your phone line, unplug them.
    Try using some of the modem initialization strings below or visit one of the sites listed below for updated drivers for your modem.
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Q. Why is the save password box greyed out in the Connect To window?

A. This behavior can occur if you are not currently logged on to Windows 95. If you click Cancel in the logon dialog box that appears when Windows 95 is starting, your password cache list file is not opened, and your passwords cannot be saved.
This behavior can also occur if you have installed Dial-Up Networking but the client for Microsoft Networks or the client for NetWare Networks has not been installed.
 

To work around this behavior, use one of the following methods:

Method 1
When you start Windows 95, do not click Cancel in the logon dialog box. If you do not have a password, create a new one by typing it in the Password box, or create a null password by clicking OK. If you create a null password, you are no longer prompted to log on to Windows 95 when Windows 95 starts. Creating a null password does not prevent other people from accessing your computer, but does allow you to save your password when you are using Dial-Up Networking or a shared network resource.

NOTE: Creating a null password does not allow you to save your Dial-Up Networking password if you are using user profiles. Using user profiles prevents the Dial-Up Networking password from being saved.

To restart Windows 95 so that you receive the logon dialog box, use the appropriate method.

Microsoft Internet Explorer 4.0 Not Installed:

Click Start, click Shut Down, click "Close all programs and log on as a different user", and then click OK.

Microsoft Internet Explorer 4.0 Installed:

Click Start, click Log Off <username>, and then click Yes.

Method 2
Install the client for Microsoft Networks or the client for NetWare Networks in Network properties.

Method 3
To correct this, go to Start | Settings | Control Panel | Passwords and select User Profiles. Change the setting to "Users can customize their preferences...". This will require you to enter a user password when you start Windows, but will also create a PL file that will allow you to save this password as well as the password for the dialer.

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Q. How do I get rid of this "Identifier Expected" message that comes up when I try to log on?

A.

   1. Click the Start button on your desktop.
   2. Click Find and then Files or Folders.
   3. Type isp.scp in the Named box and click Find Now.
   4. When the file appears at the bottom of Find window, double-click it.
   5. At the top of the window you will see proc
   6. Place your cursor after the c in proc and then insert a space.
   7. Type main after proc so the top line shows proc main
   8. Click File at the top of the window and then click Save.
   9. Close the Notepad window and then close the Find window.
   10. The next time you login, you will not get an error message.
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Q. How to setup OS 8 to connect to Super-Net

A. 1. Go into your hard drive.
     2. Open the Internet folder.
     3. Open the Internet Setup Assistant.
     4. Click Update.
     5. Click the right arrow.
     6. Make sure that Add Internet Configuration is selected and then click the right arrow.
     7. Type SSSNet in the box, make sure that Modem is selected, and click the right arrow.
     8. Select the modem that you are using, what port it is connected to, and the dialing method that you are using and then click the right arrow.
     9. Type the SSSNet access number that is a local call for you in the first box.
     10. Type your SSSNet username in the second box.
     11. Type your SSSNet password in the third box and then click the right arrow.
     12. Make sure that No is selected for the IP address and then click the right arrow.
     13. In the first box type 209.117.156.4.
     14. In the second box type sssnet.com and then click the right arrow.
     15. In the first box type your username@sssnet.com.
     16. In the second box type your SSSNet password and then click the right arrow.
     17. In the first box type your username@mail.sssnet.com.
     18. In the second box type mail.sssnet.com and then click the right arrow.
     19. Type news.sssnet.com and then click the right arrow.
     20. Remove the check in front of Connect when finished and then click Go Ahead.
     21. Highlight Internet Dialer.
     22. Click File and then Make Alias.
     23. Drag the Internet Dialer alias onto the desktop.
     24. Close the Internet folder and the hard drive folder.
     25. To connect, open the Internet Dialer alias and click Connect.

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Q. How do I setup Eudora 5 to send and receive E-mail using Super-Net?

A.

   Use this link if you're starting Eudora for the first time: How do I set up Eudora using the setup wizard?

    Use this link if you've already used Eudora before: How do I set up Eudora manual

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Super-Net Inc. Subscriber-Agreement
July 29th, 2014