Super-Net Cable Modem Service Terms

This agreement, along with the Service Subscriber Agreement and Installation Agreement, is the complete agreement between Super-Net and the Internet user.

Super-Net may discontinue or change the services offered and/or modify the terms and conditions of this agreement at anytime. Changes modifications or additions are On-line at If you do not agree to these terms and conditions, please notify Super-Net via email at so we may initiate a closure of your account.

1.0 Account and Agreement Term
1.1 This agreement shall remain in effect as long as the Internet User's account remains open, valid or undeleted on an Super-Net server. The Internet User may cancel this agreement at anytime, for any reason by providing Super-Net proper acceptable written notice in accordance to the terms stated herein.

2.0 Account Cancellation Requests
2.1 Cancellation of an account requires at least 24 hours notice and must be received in writing via fax or email at Such requests must be received 30 days prior to the 1st of the month in order to be processed by the beginning of the next accounting cycle.
2.2 All Super-Net accounts must be paid in full before cancellation is complete.

3.0 Indemnification
3.1 The Internet User acknowledges that Super-Net makes an honest effort to keep the software, data and information available on Super-Net's servers accurate. Super-Net has no control over any information, data or software that is available through the Internet. Super-Net makes no warranty of any kind, either expressed or implied, regarding the accuracy, or validity of data, software and information available. Use of data, software or information obtained from or through Super-Net is always at the risk of the Internet User.
3.2 The Internet User agrees to indemnify and hold Super-Net harmless from any and all claims, including attorney's fees, resulting from the Internet User receiving Super-Net Cable Modem services or software that causes direct or indirect damage to the Internet User or another party.

4.0 Fees and penalties
4.1 Charges or fees associated with canceled, closed or terminated accounts are not prorated. Accounting cycles begin the first of each month.
4.2 All payments shall be paid in advance of receiving services.
4.3 Payment is due at the beginning of each billing cycle. Personal accounts are billed to your credit card that you have provided for this purpose.
4.4 Accounts that are delinquent by two accounting cycles are may be terminated and deleted.
4.5 In the event an account is terminated a reconnection charge not exceeding $25.00 is required to remove the hold status.
4.6 The Internet User acknowledges account responsibility until payment is made in full. In the event that the cable modem was rented or leased monthly account basic charges remain in effect until the cable modem is returned or paid for in full.
4.7 There is a $35.00 service charge for each returned check.
4.8 Super-Net will publish a notice of fee increases 10 days before such increases take effect.
4.9 A $500 fee will be incurred for failure to return the cable modem within 30 days of termination.

5.0 Accounts and Use of Services
5.1 The Internet User agrees to maintain a secure password. Secure passwords are those that are between 6 and 8 characters long, contain upper and lower case letters, and numbers or other characters.
5.2 The Internet User agrees not to use Super-Net Cable Modem services to make unauthorized attempts to access the computers, accounts, files, systems and networks of others.
5.3 The Internet User understands that no third party cable modems will be allowed on the cable system, which were not bought from or provided by Super-Net.
5.4 The Internet User understands that an active cable TV connection from Massillon Cable TV is required in order to use a cable modem. A separate charge exists for cable TV service. Failure to maintain an active cable TV connection will cause an interruption of cable modem service. Monthly service charges for cable modem service will continue even if cable TV service is discontinued.

6.0 Net Etiquette
6.1 The Internet User acknowledges proper Internet etiquette will be practiced at all times. The Internet User agrees to use the services provided by Super-Net as permitted by applicable local, state, and federal laws. The Internet User agrees, therefore, not to use these services to conduct any business or activity or solicit the performance of any activity that is prohibited by law. All commercial usage by the account holder, such as advertising, announcements or postings shall be performed in a considerate, unobtrusive manner that shall not waste or overuse Internet data bandwidth. Spamming (the sending of large volumes of unsolicited email) is considered to be obtrusive.

7.0 Abuse of Services
7.1 Usage of Super-Net resources that disrupts the normal use of Super-Net servers, other Internet hosts and/or other Super-Net customers is considered to be abuse of resources and is grounds for account cancellation. Some examples of system abuse include consuming excessive amounts of memory, circuit bandwidth or CPU time.
7.2 Depending on the nature and the severity of the abuse, the user may have their account suspended by Super-Net. Occasionally, unintentional misuse is misinterpreted as intentional misuse. Customers who believe their activity has been misinterpreted may appeal to Super-Net.
7.3 Super-Net does not allow the unprotected distribution or storage of any pornographic or like material in any Internet User's account. Posting such material for public access is grounds for immediate account cancellation.
7.4 Harassment of others via the use of Super-Net access is grounds for account cancellation.
7.5 Operating a web or other publicly accessible server via an Super-Net cable modem is prohibited. (This includes Napster, Songspy ..etc)
7.6 Providing Internet access to a user at another location via the cable modem is prohibited.
7.7 Spamming (the sending of large volumes of unsolicited email) is considered to be an abuse of service. Super-Net reserves the right to implement measures to prevent such unsolicited mail from or to the Internet User. Regretfully, these measures may cause the unintentional loss of legitimate e-mail.

8.0 Copyrighted and Public Domain Material
8.1 Public Domain materials may be downloaded or uploaded using Super-Net access. The Internet User accepts all responsibilities and assumes all risks that are associated with the determination of whether or not material obtained via Super-Net is in the public domain.
8.2 As provided by United States law and by International treaties, copyrighted materials (like, images, text, and software) may not be uploaded using Super-Net services without the permission of the copyright holder. Copyrighted materials may be downloaded for personal use. Except as expressly permitted, materials under copyright may not be distributed to others. Copyrighted material may not be changed or modified in an way.
8.3 Notice: Some materials on the Internet and provided by Super-Net are called "SHAREWARE" or "FREEWARE." Generally these materials are copyrighted. The copyright holder often gives limited permission as to the use of these materials. If you choose to continue using the materials, the copyright holder requests that you register your usage and may ask that you pay a license fee.

9.0 Electronic Data Services Provided
9.1 Super-Net will provide Internet and computer related services on its data access servers to individual and business Internet Users for a fee, provided the Internet User complies with the terms and conditions set forth in this agreement.
9.2 Super-Net Cable Modem Services are defined as Internet communications access and information services. These services also include access to software, computing, data and information services provided by others via the Internet.
9.3 Super-Net Cable Modem Services include access to USENET Newsgroups. Some groups contain language or images of subjects intended for adults. Internet Users less than 18 years old must have a parent or legal guardian agree to these conditions to indicate acceptance and knowledge of this.

10.0 Super-Net right reserved
10.1 Super-Net reserves the right to refuse service to anyone for any reason, as with in Super-Net's rights as a business entity in accordance with the laws of the Internet User's State.

11.0 Effective Date
11.1 This agreement became effective upon the opening of the Internet Users new account.

Super-Net Inc. Subscriber-Agreement