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Q: Can I keep my current number?
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A: Yes. The ability to change your phone number from one phone company to another is called “local number portability.” All residents within the Massillon Cable TV/Clear Picture service area have this local number portability. You also have the ability to acquire a new phone number if you choose. Coordinating the transfer of a phone number or establishing a new number takes time. You cannot "port" your current number or obtain a new number instantly, so it is important that you plan in advance. Plan on two weeks to "port” your current number. Plan on one week if you want a new number.
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Q: How long does it take to install?
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A: Installation will vary depending on many circumstances. We anticipate an average installation with take approximately 2 hours.
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Q: Will I be listed in the phone book?
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A: Yes. Switching to Digital Phone service has no effect on your directory listing, unless you want to change. You will continue to be listed in the telephone directory for your area. Digital Phone service does offer some new FREE options regarding directory listings. You can have a non-published or unlisted phone number at no extra charge with Digital Phone service. Other providers charge more than $2.00 per month for an unlisted number.
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Q: Can I get Digital Phone?
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A: Yes. You can subscribe to Digital Phone service if you live within the Massillon Cable TV/Clear Picture service area.
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Q: Is there a fee to switch to Digital Phone?
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A: There is an installation charge but there is no fee to switch. And all our services come with a 30 day money-back guarantee. Please call to find out what extra fees may be incurred.
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Q: Will I save money?
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A: Most people do because service starts as low as $37.95 per month for unlimited local and long distance service. To find out how much, simply add together your current bills for local and long distance. Other phone providers also have lots of "per use" features like Return Call (*69) or Repeat Dial (*66). Unlimited use of these features is free with Digital Phone service.
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Q: Do I need to subscribe to other MCTV/CPI services to get Digital Phone?
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A: NO. Consult the chart below to learn the price of Digital Phone service alone and in combination with other Massillon Cable TV/Clear Picture services.
| Monthly Digital Phone Costs | If You Have: | | 37.95 | Digital Phone + Cable TV + Cable Modem | | 42.95 | Digital Phone + Cable TV | | 42.95 | Digital Phone + High Speed Cable Modem | | 47.95 | Digital Phone Service Only |
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Q: Can I get more than one phone line with Digital Phone?
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A: Yes. Digital Phone service can provide up to two lines per residential address. Call for more information.
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Q: Can all my home phones connect to Digital Phone?
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A: Yes. Digital Phone Service is connected to all the phones in your home (up to 5).
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Q: Can I use Digital Phone for my business?
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A: Not at this time. We are working to create an equally affordable package for businesses.
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Q: What about my DSL service?
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A: Since local phone service from the telephone company is required for DSL to work, you can not port your phone number and keep your DSL service. We recommend High Speed Cable Modem service from Super-Net starting for as little as $25 a month.
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Q: Will my dial-up Internet service work with Digital Phone?
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A: Yes, but why continue to use dial-up when a High Speed Cable Modem costs just a few dollars more. We have verified that dial-up does work properly at speeds above 50Kbps.
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Q: Can I call 911?
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A: Yes. Digital Phone Service includes ENHANCED 911 access.
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Q: Can I use my Digital Phone service in case of a power failure?
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A: Digital Phone Service will work during a power failure if you specify a battery back-up. There is no extra monthly charge for this option, but there is an additional $54 plus tax one-time fee at the time of installation. Of course, you must also have a telephone set that does not require electricity.
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Q: Can I receive collect calls?
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A: Yes. Your total collect call charges are listed together as Directory Assistance and Operator Services on your monthly bill. Digital Phone service automatically blocks collect calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to receive collect calls. There is no extra charge to change this feature.
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Q: Does Digital Phone offer Voice Mail?
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A: Yes. Voice Mail is FREE when you subscribe to all three services (cable TV, high speed Internet and Digital Phone). Otherwise, it is available for $3.50 per month.
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Q: Can I get Call Waiting, Caller ID, Call Waiting ID and Call Forwarding?
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A: Yes. Those features and many others are part of Digital Phone Service. Here’s a list of all the standard features of Digital Phone Service.
| Standard Features Automatically ON | | Call Forwarding – Ring/No Answer | | Call Forwarding – Busy | | Call Waiting | | Call Waiting with Caller ID | | Calling Name Delivery | | Calling Number Delivery | | Customer Originated Trace | | Voicemail with Message Waiting Indicator (requires optional Voice Mail Service) | | 900/976 Blocking | | 3-way Calling | | Selective Call Rejection *60 | | Selective Call Ring *61 (up to 12 numbers can have distinctive ring) | | Selective Call Forwarding *63 | | Selective Call Acceptance *64 | | Repeat Dial (*66) | | Calling Identity Blocking (per call) (*67) | | Return Call (*69) | | Call Forwarding – immediate (*72) | | Anonymous Call Rejection(*77) | | | | Standard Features OFF unless requested | | Message Waiting Indicator, Audible (requires optional Voice Mail Service) | | Message Waiting Indicator, Visual (requires optional Voice Mail Service) | | Billed Number Screening (3rd party/collect block) | | 3rd party and collect calling | | International call blocking (unless customer requests service) | | | | Directory Listing Options – No Extra Charge | | Standard | | Non Listed | | Non Published |
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Q: Can I choose my long distance carrier?
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A: Digital Phone service includes unlimited long distance calls to all 50 United States, US possessions and territories and Canada for as low as $37.95 per month. You can use another long distance service (for example, a “1010” service), but the monthly Digital Phone service charge will remain the same.
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Q: How do I make long distance calls?
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A: Just dial as usual.
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Q: How do I make international calls?
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A: Just dial as usual. 011+country code+city code+telephone number. Calls to international locations are extra but are billed at rates competitive with other major providers. Digital Phone service automatically blocks outbound International calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to place International calls. There is no extra charge to change this feature.
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Q: Do I need to be home for the installation?
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A: Yes, the person whose name appears on the account must be present. The account holder must sign a Letter of Authorization to switch phone providers. This is a federal regulation. If the account holder cannot be present, they can designate someone to sign for them by preparing a very simple Power of Attorney. This is a note that states "I hereby authorize (name of person you want to sign for you) to sign a Letter of Authorization switching my phone service from my current provider to Super-Net, Inc." It should be signed and dated by the account holder.
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Q: What must be installed to use Digital Phone service?
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A: If you now have High-Speed Internet service, we will exchange your current cable modem for a new modem that provides both Digital Phone and High-Speed Internet Service. Your new modem will require a phone outlet near the Digital Phone modem. If you do not have High-Speed Internet service, we will install a Digital Phone modem in your home and connect it to your phone system. The Digital Phone modem can also provide High-Speed Internet service for your computer.
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Q: Do Massillon Cable TV and Clear Picture provide technical support for my Digital Phone service?
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A: Yes. We provide support for your Digital Phone service. Contact Massillon Cable TV at 330-833-4134. Contact Clear Picture at 330-345-8114.
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Q: Who maintains my Digital Phone modem?
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A: Massillon Cable TV/Clear Picture. During installation, we’ll upgrade your equipment to the latest technology, and will continue to do so as long as you subscribe to Digital Phone service.
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Q: Do I have to buy any extra equipment?
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A: No.
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Q: Do I need a special phone?
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A: No. All standard phones – wall-mounted, portable and cordless work with Digital Phone service.
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Q: Will my home security system work with Digital Phone?
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A: Yes, in most cases. It may require a little extra wiring to insure it works properly. IT IS VERY IMPORTANT THAT YOU HAVE THE ALARM COMPANY CONTACT NUMBER AND YOUR PASSCODE AT THE TIME OF INSTALLATION. We recommend that homeowners with security systems specify a modem with battery back-up to provide the highest level of security. Massillon Cable TV/ Clear Picture does not install, support or service home security systems.
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Q: Will my fax machine work with Digital Phone?
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A: We do not oficially support fax machines at this time. Some will work and others will not.
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Q: Will my answering machine work with Digital Phone?
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A: Yes. However, you may want to consider Digital Phone Voice Mail. Voice Mail is FREE with cable, high-speed Internet and Digital Phone services. It provides all the features of an answering machine with no wires or tapes. It's very easy to listen to your messages when you are away from home. Best of all, Digital Phone Voice Mail will record messages from callers even when your phone is busy.
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Q: Will Digital Phone work with my home network?
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A: Yes. All the current High speed Internet features will continue to work.
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Q: Will my caller ID display work with Digital Phone?
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A: Yes. You must have a Caller ID display to use Call ID. Remember that Caller ID, Call Waiting and Call Waiting ID are no additional cost with Digital Phone.
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Q: Does the MCTV 30 day money back guarantee apply to Digital Phone?
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A: Yes, just like all our products. You will still need to pay for extra services you use, such as international calls, operator Assistance and Directory Assistance.
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Q: How is Digital Phone billed?
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A: Your regular monthly charge for unlimited local and long distance service is included on your Massillon Cable TV/ Clear Picture invoice.
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Q: Are there any extra charges?
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A: Most people are used to separate charges for phone features. Some are monthly charges (like Caller ID or an unlisted phone number). Others are "per use" (like Auto Call Back/*69). DIGITAL PHONE SERVICE INCLUDES VIRTUALLY ALL FEATURES AT NO EXTRA CHARGE. Monthly features like Call Waiting, Caller ID and Three-Way Calling are all FREE. "Per use" features like Auto Call Back/*69 and Repeat Dial/*66 are all FREE. And, Voice Mail is Free if you subscribe to three services (cable TV, high-speed Internet and Digital Phone). Of coure, you will be charged for Directory/Operator Assistance, International Long Distance, collect calls and some other services. These are available at competitive rates.
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Q: How much does it cost to use Directory Assistance?
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A: Fifty cents ($.50) per use.
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Q: What if I have a problem?
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A: For questions or assistance with your account or service, call Massillon Cable TV at 330-833-4134 or Clear Picture at 330-345-8114.
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Q: Can I watch cable, talk on the phone and use my High Speed modem to access the internet at the same time?
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A: Yes. Digital Phone service does not interfere with your television viewing or Internet use. Multi-taskers can enjoy all three types of service (Digital Phone, High Speed Internet and Cable TV) at the same time.
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